Verimatrix Platform Status

All Systems Operational

Verimatrix Platform Operational

Streamkeeper Operational

Multi-DRM SaaS Operational

Anti-Piracy: Watermarking Operational

Anti-Piracy: Counterspy Operational

XTD Operational

XTD Protect Operational

XTD Detection and Response Operational

Monitoring Operational

Multi-DRM Monitoring Operational

VCAS Monitoring Operational

TV Everywhere Authentication Operational

VCAS Cloud Operational

Satellite HD Regional (SHDR) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Streamkeeper Multi-DRM and Dashboards maintenance Dec `9`, `2025` `08:30`-`13:30` PST

We will begin scheduled maintenance in the Asia-Pacific region at this time.
Posted on Dec 04, 2025 - 16:43 PST

Streamkeeper Multi-DRM and Dashboards continued maintenance Dec `10`, `2025` `08:30`-`13:30` PST

We will begin scheduled maintenance in the North America region at this time.
Posted on Dec 04, 2025 - 16:44 PST

Streamkeeper Multi-DRM and Dashboards continued maintenance Dec `10`, `2025` `14:00`-`17:00` PST

We will begin scheduled maintenance in the Europe region at this time.
Posted on Dec 04, 2025 - 16:45 PST

Secure Delivery Platform Maintenance Dec `11`, `2025` `08:00`-`11:00` PST

We have a release that we will be deploying Thursday, December 11, 2025, starting at 8am Pacific Time.

The release will include the following:

- Backend Maintenance for better performance of our Billing Service

This release will not require any downtime and should be transparent to you and your customers.

In the event you experience any impact to your services please contact us at +1-800-574-3856.
Posted on Dec 05, 2025 - 13:07 PST

Past Incidents

Dec 5, 2025

No incidents reported today.

Dec 4, 2025

Stream keeper service degradation

Resolved - This incident has been resolved.
Dec 4, 06:40 PST

Monitoring - The system is totally operational.
We will continue monitoring the system closely and concluding the root cause.
Dec 3, 19:10 PST

Investigating - We have detected a possible impact to services and are investigating. We apologize for the inconvenience and want to assure you that our team is monitoring closely.

At around 2:06 AM UTC We were alerted about errors increased in Auth and FairPlay services. We immediately scaled up the Auth service to serve more incoming requests.
The issue is subsided. And we are investigating for possible causes.

We will provide an update as additional information becomes available.
Dec 3, 18:47 PST

Dec 3, 2025

Streamkeeper - Error Rate increase.

Resolved - The decision has been made to maintain the current service configuration for the immediate future as we are entering prime time in certain markets. We will be closing this incident at this time and making a further update once the issue is fully resolved and we plan to route traffic back into the previously affected region.
Dec 3, 15:10 PST

Update - We continue to investigate the root cause of this issue. At this time, we do not plan to make any further changes to the services.
Dec 3, 14:05 PST

Update - Our testing in the region has shown that the errors have subsided. We continue to work with our cloud provider to understand the root cause of the issue. At this time traffic remains routed out of the region.
Dec 3, 12:05 PST

Update - We have escalated the issue to our cloud provider and are working with them to root cause the error increase. We continue to leave traffic routed out of the region to maintain stability.
Dec 3, 11:13 PST

Investigating - We have noted a slight increase in error rates in our North America East region and have routed traffic out of the region as a precaution. We apologize for the inconvenience and want to assure you that our team is hard at work to investigate and resolve the issue as quickly as possible.

This issue is impacting Streamkeeper

We will provide an update as additional information becomes available.
Dec 3, 10:24 PST

Dec 2, 2025

No incidents reported.

Dec 1, 2025

No incidents reported.

Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

Nov 28, 2025

No incidents reported.

Nov 27, 2025

No incidents reported.

Nov 26, 2025

No incidents reported.

Nov 25, 2025

No incidents reported.

Nov 24, 2025

No incidents reported.

Nov 23, 2025

No incidents reported.

Nov 22, 2025

No incidents reported.

Nov 21, 2025

No incidents reported.

All Systems Operational

Scheduled Maintenance

Streamkeeper Multi-DRM and Dashboards maintenance Dec 9, 2025 08:30-13:30 PST

Streamkeeper Multi-DRM and Dashboards continued maintenance Dec 10, 2025 08:30-13:30 PST

Streamkeeper Multi-DRM and Dashboards continued maintenance Dec 10, 2025 14:00-17:00 PST

Secure Delivery Platform Maintenance Dec 11, 2025 08:00-11:00 PST

Past Incidents

Streamkeeper Multi-DRM and Dashboards maintenance Dec `9`, `2025` `08:30`-`13:30` PST

Streamkeeper Multi-DRM and Dashboards continued maintenance Dec `10`, `2025` `08:30`-`13:30` PST

Streamkeeper Multi-DRM and Dashboards continued maintenance Dec `10`, `2025` `14:00`-`17:00` PST

Secure Delivery Platform Maintenance Dec `11`, `2025` `08:00`-`11:00` PST