All Systems Operational
Verimatrix Platform Operational
Streamkeeper Operational
Multi-DRM SaaS Operational
Extended Threat Defense Operational
App Shield Operational
App Shield Dashboards Operational
Monitoring Operational
Multi-DRM Monitoring Operational
VCAS Monitoring (VCAS RT) Operational
VCAS Cloud Operational
TV Everywhere Authentication Operational
Satellite HD Regional (SHDR) Operational
Multi-DRM Client Release Operational
Multi-DRM Client for Android and FireTV ? Operational
Multi-DRM Client for iOS and tvOS ? Operational
Custodian for Android and iOS ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Streamkeeper Multi-DRM and Dashboards maintenance May 21, 2024 08:00-12:00 PDT
This update includes the following:

Streamkeeper DRM
- Widevine SDK service tuning.
- Added CPU usage reporting to Widevine SDK service.

Streamkeeper Analytics
- Improvements to subscription state data processing.
Posted on May 17, 2024 - 11:50 PDT
Secure Delivery Platform Maintenance Release May 22, 2024 07:00-10:00 PDT
We have a release that we will be deploying Wednesday, May 22, 2024, at 7am Pacific Time. 

The release will include the following:
- Internal testing updates. 
- Internal updates to support future feature changes.
- Update to App Protection workflow UI. 

This release will not require any downtime and should be transparent to you and your customers.

In the event you experience any impact to your services please contact us at +1-800-574-3856.
Posted on May 17, 2024 - 10:26 PDT
Past Incidents
May 18, 2024

No incidents reported today.

May 17, 2024

No incidents reported.

May 16, 2024

No incidents reported.

May 15, 2024
Secure Delivery Platform Maintenance Release
Completed - The scheduled maintenance has been completed.
May 15, 10:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 07:00 PDT
Scheduled - We have a release that we will be deploying Wednesday, May 15, 2024, at 7am Pacific Time. 

The release will include the following:
- Internal testing updates. 
- Internal alerting updates.
- AIML predictive model to predict a wider range of new malicious/suspicious accessibility service apps.

This release will not require any downtime and should be transparent to you and your customers.

In the event you experience any impact to your services please contact us at +1-800-574-3856.
May 10, 10:34 PDT
May 14, 2024
Streamkeeper Multi-DRM and Dashboards maintenance
Completed - The scheduled maintenance has been completed.
May 14, 11:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 08:00 PDT
Scheduled - This update includes the following:

Streamkeeper DRM
- AWS Infrastructure updates.
May 10, 13:16 PDT
May 13, 2024

No incidents reported.

May 12, 2024

No incidents reported.

May 11, 2024

No incidents reported.

May 10, 2024

No incidents reported.

May 9, 2024

No incidents reported.

May 8, 2024
SHDR - Entitlement processing time delayed
Resolved - This incident has been resolved.
May 8, 16:51 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 8, 16:44 PDT
Identified - The issue has been identified and a fix is being implemented.
May 8, 16:39 PDT
Update - We continue to investigate the issue.
May 8, 15:35 PDT
Update - We continue to investigate the issue.
May 8, 13:50 PDT
Update - We continue to investigate the issue.
May 8, 12:25 PDT
Update - We continue to investigate the issue.
May 8, 11:04 PDT
Update - We continue to investigate the issue.
May 8, 09:54 PDT
Investigating - We are currently in the process of investigating an intermittent delay in SHDR's ability to process new activations.
May 8, 09:01 PDT
Secure Delivery Platform Maintenance Release
Completed - The scheduled maintenance has been completed.
May 8, 10:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 07:00 PDT
Scheduled - We have a release that we will be deploying Wednesday, May 8, 2024, at 7am Pacific Time. 

The release will include the following:
- Internal testing updates. 
- Internal alerting updates.

This release will not require any downtime and should be transparent to you and your customers.

In the event you experience any impact to your services please contact us at +1-800-574-3856.
May 3, 15:52 PDT
May 7, 2024
Streamkeeper Multi-DRM and Dashboards maintenance
Completed - The scheduled maintenance has been completed.
May 7, 16:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 08:00 PDT
Scheduled - This update includes the following:

Streamkeeper DRM
- Fixed a bug in the Widevine SDK service where a 500 error was returned for invalid values of Offline Playback Persistent claims. Now a 4xx HTTP error is returned.
- Added DRM ID support to PlayReady service to attempt to uniquely detect PlayReady devices.
- Added further DRM information support for Verimatrix’s internal central observability logging.
- General security updates.
May 2, 12:23 PDT
May 6, 2024

No incidents reported.

May 5, 2024

No incidents reported.

May 4, 2024

No incidents reported.

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