The decision has been made to maintain the current service configuration for the immediate future as we are entering prime time in certain markets. We will be closing this incident at this time and making a further update once the issue is fully resolved and we plan to route traffic back into the previously affected region.
Posted Dec 03, 2025 - 15:10 PST
Update
We continue to investigate the root cause of this issue. At this time, we do not plan to make any further changes to the services.
Posted Dec 03, 2025 - 14:05 PST
Update
Our testing in the region has shown that the errors have subsided. We continue to work with our cloud provider to understand the root cause of the issue. At this time traffic remains routed out of the region.
Posted Dec 03, 2025 - 12:05 PST
Update
We have escalated the issue to our cloud provider and are working with them to root cause the error increase. We continue to leave traffic routed out of the region to maintain stability.
Posted Dec 03, 2025 - 11:13 PST
Investigating
We have noted a slight increase in error rates in our North America East region and have routed traffic out of the region as a precaution. We apologize for the inconvenience and want to assure you that our team is hard at work to investigate and resolve the issue as quickly as possible.
This issue is impacting Streamkeeper
We will provide an update as additional information becomes available.
Posted Dec 03, 2025 - 10:24 PST
This incident affected: Streamkeeper (Multi-DRM SaaS).