All Systems Operational

Verimatrix Platform Operational
Streamkeeper Operational
Multi-DRM SaaS Operational
Anti-Piracy: Watermarking Operational
Anti-Piracy: Counterspy Operational
Monitoring Operational
Multi-DRM Monitoring Operational
VCAS Monitoring Operational
TV Everywhere Authentication Operational
VCAS Cloud Operational
Satellite HD Regional (SHDR) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

SHDR Maintenance Release Sep 29, 2026 03:00-06:00 UTC

We will be undergoing scheduled maintenance during this time.

The release includes an update to the database platform that supports the application.

During maintenance, affected websites will be intermittently unavailable, and devices will not be able to be added or removed from affected systems.
Posted on Sep 24, 2026 - 18:23 UTC

Sep 28, 2026

No incidents reported today.

Sep 27, 2026

No incidents reported.

Sep 26, 2026

No incidents reported.

Sep 25, 2026

No incidents reported.

Sep 24, 2026

Streamkeeper Europe POP System Degradation
Resolved - This incident has been resolved.
Sep 24, 18:47 UTC
Monitoring - We have identified the failure, and after examination of the services determined the issue was short lived and now remediated. We have routed traffic back into the European region and will monitor the system.
Sep 24, 18:39 UTC
Identified - from 17:48–17:54 UTC today Customers in the European region may have experienced HTTP-500 errors returned by the Streamkeeper European endpoint. We have taken action to remediate the impact and are currently investigating the root cause.
Sep 24, 18:23 UTC
Investigating - We are experiencing a service degradation in the European zone of our Streamkeeper service. We apologize for the inconvenience and have taken the action of routing traffic from the region while we investigate further.

We will provide an update as additional information becomes available.
Sep 24, 18:14 UTC
Streamkeeper Multi-DRM and Dashboards maintenance - EMEA region
Completed - The scheduled maintenance has been completed.
Sep 24, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 21:00 UTC
Scheduled - We will begin scheduled maintenance in the Europe region at this time.
Sep 17, 18:54 UTC

Sep 23, 2026

Streamkeeper Multi-DRM and Dashboards maintenance - AMER region
Completed - The scheduled maintenance has been completed.
Sep 23, 20:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 16:30 UTC
Scheduled - We will begin scheduled maintenance in the Americas region at this time.
Sep 17, 18:53 UTC
Secure Delivery Platform Maintenance
Completed - The scheduled maintenance has been completed.
Sep 23, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 07:00 UTC
Scheduled - We have a release that we will be deploying Wednesday, September 23, 2026, at 00:00am Pacific Time.

The release will include the following:

- New: Access Restrictions — Geo-Blocking & VPN Blocking (restrict access by country, block VPN traffic).
- More reliable reseller experience; faster, more consistent subscription and organization operations.

This release will not require any downtime and should be transparent to you and your customers.

In the event you experience any impact to your services please contact us at +1-800-574-3856.
Sep 17, 16:29 UTC

Sep 22, 2026

Streamkeeper Multi-DRM and Dashboards maintenance - APAC region
Completed - The scheduled maintenance has been completed.
Sep 22, 20:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 16:30 UTC
Scheduled - We will begin scheduled maintenance in the Asia-Pacific region at this time.
Sep 17, 18:52 UTC
Verimatrix Portal - Possible System Degradation Under investigation
Resolved - This incident has been resolved - no further updates are anticipated.
Sep 22, 19:52 UTC
Monitoring - We have made changes on our service and believe the issue for impacted customers is now resolved. We will monitor the situation and update this page again before closing this issue.
Sep 22, 18:38 UTC
Update - We are continuing to investigate this issue.
Sep 22, 18:34 UTC
Investigating - We have detected a possible impact to customer login to our platform Portal. Underlying Antipiracy services are functioning as expected. We apologize for the inconvenience and want to assure you that our team is investigating the issue now.

We will provide an update as additional information becomes available.
Sep 22, 18:06 UTC

Sep 21, 2026

No incidents reported.

Sep 20, 2026

No incidents reported.

Sep 19, 2026

No incidents reported.

Sep 18, 2026

No incidents reported.

Sep 17, 2026

No incidents reported.

Sep 16, 2026

No incidents reported.

Sep 15, 2026

No incidents reported.

Sep 14, 2026

No incidents reported.

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