We will be closing this incident as the issue is resolved. We will create a new notification when we are planning to route traffic back to the EU.
Posted Jan 28, 2026 - 21:38 UTC
Monitoring
Our Cloud provided has informed us that the issues experienced earlier in the E.U. region are now fully resolved. We will begin validation to confirm and will provide another update outlining when we plan to route traffic back into the region.
Posted Jan 28, 2026 - 19:34 UTC
Update
Our Cloud Provider has indicated service recovery is underway. We will beging testing the services in the EU region and update here prior to routing services to the region.
Posted Jan 28, 2026 - 17:51 UTC
Identified
Traffic is routed out of European region. We have also noted that our cloud provider has updated their status page stating there is "elevated latencies for network change propagation ... This is resulting in impact to other services, such as timeouts "
Posted Jan 28, 2026 - 17:22 UTC
Investigating
We are experiencing a service degradation in our European Region. We apologize for the inconvenience and want to assure you that our team is hard at work to fix the issue as quickly as possible.
This issue is impacting all DRM services in the region. We are in the process of routing traffic away from the region.
We will provide an update as additional information becomes available.
Posted Jan 28, 2026 - 17:16 UTC
This incident affected: Streamkeeper (Multi-DRM SaaS).