All Systems Operational
Verimatrix Platform Operational
Streamkeeper Operational
Multi-DRM SaaS Operational
Extended Threat Defense Operational
App Shield Operational
App Shield Dashboards Operational
Monitoring Operational
Multi-DRM Monitoring Operational
VCAS Monitoring (VCAS RT) Operational
VCAS Cloud Operational
TV Everywhere Authentication Operational
Satellite HD Regional (SHDR) Operational
Multi-DRM Client Release Operational
Multi-DRM Client for Android and FireTV ? Operational
Multi-DRM Client for iOS and tvOS ? Operational
Custodian for Android and iOS ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Streamkeeper Multi-DRM and Dashboards maintenance May 7, 2024 08:00-12:00 PDT
This update includes the following:

Streamkeeper DRM
- Fixed a bug in the Widevine SDK service where a 500 error was returned for invalid values of Offline Playback Persistent claims. Now a 4xx HTTP error is returned.
- Added DRM ID support to PlayReady service to attempt to uniquely detect PlayReady devices.
- Added further DRM information support for Verimatrix’s internal central observability logging.
- General security updates.
Posted on May 02, 2024 - 12:23 PDT
Secure Delivery Platform Maintenance Release May 8, 2024 07:00-10:00 PDT
We have a release that we will be deploying Wednesday, May 8, 2024, at 7am Pacific Time. 

The release will include the following:
- Internal testing updates. 
- Internal alerting updates.

This release will not require any downtime and should be transparent to you and your customers.

In the event you experience any impact to your services please contact us at +1-800-574-3856.
Posted on May 03, 2024 - 15:52 PDT
Past Incidents
May 5, 2024

No incidents reported today.

May 4, 2024

No incidents reported.

May 3, 2024

No incidents reported.

May 2, 2024
SHDR service interruption
Resolved - This incident has been resolved
May 2, 14:58 PDT
Monitoring - Affected SHDR Services have been restored.

All services are now operational and we will continue to monitor to ensure that systems are performing as expected. In the event you are still experiencing an impact to your service, please contact us at support@verimatrix.com.
May 2, 14:14 PDT
Investigating - We are experiencing a service degradation. We apologize for the inconvenience and want to assure you that our team is hard at work to fix the issue as quickly as possible.

This issue is impacting SHDR Imports

We will provide an update as additional information becomes available.
May 2, 13:05 PDT
Secure Delivery Platform Maintenance Release
Completed - The scheduled maintenance has been completed.
May 2, 10:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 2, 07:00 PDT
Scheduled - We have a release that we will be deploying Thursday, May 2, 2024, at 7am Pacific Time. 

The release will include the following:

- Internal testing updates. 

- New design for some UI components in XTD App Properties UI.
This is the first change in a series, related to the Risk Levels and Profiles and includes the following
changes:
- Reformat the layout of the App Properties page.
- Display an informational message If user uploads a build that is not related to the current app.
- Make the App Details properties page more responsive.
- New design for Delete App dialog.
- This release will not require any downtime and should be transparent to you and your customers.

In the event you experience any impact to your services please contact us at +1-800-574-3856.
Apr 26, 08:36 PDT
May 1, 2024

No incidents reported.

Apr 30, 2024

No incidents reported.

Apr 29, 2024

No incidents reported.

Apr 28, 2024

No incidents reported.

Apr 27, 2024

No incidents reported.

Apr 26, 2024

No incidents reported.

Apr 25, 2024
Streamkeeper Multi-DRM and Dashboards maintenance
Completed - The scheduled maintenance has been completed.
Apr 25, 12:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 08:00 PDT
Scheduled - This update includes the following:

Streamkeeper DRM
- Added extensible key support for imported VCAS keys to provide improved handling for DTV channel key retrieval and derivation.
- General maintenance to internal logging.
Apr 19, 09:07 PDT
Apr 24, 2024
Secure Delivery Platform Maintenance Release
Completed - The scheduled maintenance has been completed.
Apr 24, 10:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 07:00 PDT
Update - The XTD App Properties UI updates will be postponed until a future release.
Apr 22, 09:06 PDT
Scheduled - We have a release that we will be deploying Wednesday, April 24, 2024, at 7am Pacific Time. 

The release will include the following:

- Internal testing updates. 

- New design for some UI components in XTD App Properties UI.
This is the first change in a series, related to the Risk Levels and Profiles and includes the following
changes:
- Reformat the layout of the App Properties page.
- Add a non-customizable "Risk Profile" tab section to the App Details view.
- Improvement - Display an informational message If user uploads a build that is not related to the
current app.
- Make the App Details properties page more responsive.
- New design for Delete App dialog.
- This release will not require any downtime and should be transparent to you and your customers.

In the event you experience any impact to your services please contact us at +1-800-574-3856.
Apr 19, 09:35 PDT
Apr 23, 2024

No incidents reported.

Apr 22, 2024

No incidents reported.

Apr 21, 2024

No incidents reported.

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